Patients requiring specialized transport represent a unique and often vulnerable population. They often must deal with complex medical conditions that demand careful consideration during transportation, whether they are being moved from a hospital to a long-term care facility, or to their home.
The key to ensuring a safe, effective journey for these patients is the development of customized care plans tailored to their unique medical needs. Non-emergency medical transport (NEMT) increasingly plays a vital role for hospitals and patients as they develop these customized care plans. The specialized transport offered by a quality NEMT company plays a crucial role for patients who face mobility challenges, chronic illnesses, or other conditions that prevent them from using conventional transportation options.
Incorporating medical transport into a customized care plan, including having an experienced nurse travel with the patient, ensures that patients receive appropriate medical attention and care throughout their journey.
Developing a Customized Care Plan for Patients
Customized care plans that use specialized transport are designed to address the unique challenges posed by a patient’s condition. These plans not only focus on medical services during the trip but also prioritize the safety, comfort and emotional well-being of the patient. Studies have shown that customized care in all phases of healthcare can improve patient outcomes.
Transportation plans, typically created in collaboration between patients and healthcare professionals, start with an in-depth pre-transport assessment. This evaluation involves a comprehensive review of the patient’s medical history, current health status, and specific risks associated with their condition. A multidisciplinary team — often includes physicians, nurses, transport coordinators, and specialists — work together to assess the patient’s needs.
Key components of a customized care plan include the level of medical care the patient requires during transport, safety protocols, emotional support, and post-transport care.
The Importance of NEMT in Specialized Transport for Patients
Customized care plans are a crucial component for patients who require specialized transport. Hospitals and other healthcare facilities are increasingly looking to non-emergency medical transportation companies to provide safe, secure, and efficient transportation of patients.
Service benefits include:
Experienced nurses. Experienced nurses travel with the patients when they are transported using NEMT services. This applies to both ground transportation and specialized transport that necessitates flying on a commercial airline. For example, Flying Angels’ RN Flight Coordinators book all flights and work with airports and airlines for any specialized services needed. A nurse travels with the patient from start to finish of their journey whether it’s by ground or air.
Tailored support for patients. A customized care plan takes into account the patient’s unique medical and mobility needs. NEMT services are staffed by trained personnel who can assist with patient transfers, ensure proper seating, and monitor the patient’s condition during the journey. This tailored support helps minimize the stress and discomfort that can come with travel for patients with physical or medical limitations.
Reducing the risk of medical complications. While patients using NEMT are not in an emergency situation, many still face potential medical risks during transport. For instance, patients with respiratory conditions may require supplemental oxygen, or those with cardiovascular conditions may need close monitoring to avoid complications. Customized care plans that integrate NEMT ensure a nurse is present to address any issues that may arise during transport.
Cost-effective solution for non-emergency cases. NEMT offers a cost-effective solution to emergency medical transport (such as air ambulances), which can be significantly more expensive. For patients who do not require immediate emergency care but still need medical supervision during transport, NEMT provides a balanced alternative.
Emotional support. Getting transported from one healthcare facility to another, or getting discharged from a hospital to their home, can be anxiety-inducing for patients, especially those with chronic conditions or limited mobility. NEMT services provide personalized attention and care, which helps alleviate stress and provides patients peace of mind. NEMT helps bridge the gap between conventional transportation options and emergency medical services for hospitals, creating customized care plans for patients who require specialized transport. Its role in reducing medical complications, supporting long-distance travel, and prioritizing patient comfort serves as an essential resource for patients with unique medical and mobility needs.
Non-Emergency Medical Transport (NEMT) plays a crucial role in ensuring continuity of care for patients transitioning from hospitals to other medical facilities, including Centers of Excellence or home. This essential service bridges the gap between different phases of medical treatment, providing a seamless experience that enhances patient outcomes and supports healthcare systems.
Continuity of care is a cornerstone of effective healthcare delivery, ensuring patients receive consistent, coordinated, and comprehensive care across different stages of their treatment.
High-quality NEMT services are integral to this process when patients are discharged from hospitals and require transportation. Some, like Flying Angels, specialize in providing care for patients who need to travel on a commercial flight to reach their destination.
Ensuring Safe and Comfortable Transport
For patients requiring specialized care, a smooth transition is critical. NEMT services facilitate this transition by offering reliable, safe, and comfortable transportation tailored to the medical needs of each patient.
The importance of NEMT lies in its ability to cater to specific patient’s needs. Quality NEMT companies handle patients with a variety of medical conditions, ensuring they receive the necessary support during transit. For example, Flying Angels ensure patients travel with an experienced critical care flight nurse if they are taking ground transportation, flying by air, or both.
These services extend to a wide variety of patients, including the chronically ill and those recovering from accidents or injuries.
Patients recovering from surgery or those with chronic conditions often need to be transported in a way that minimizes discomfort and reduces the risk of complications. NEMT providers manage these scenarios by offering services such as wheelchair-accessible vehicles, specialized comfort carrier lift slings for transferring patients into and out of wheelchairs, and constant assistance from medical professionals.
This level of care is vital for maintaining the patient’s health and well-being, preventing potential setbacks that could arise from inadequate transportation.
NEMT and Long-Distance Travel
In certain situations, patients may need to travel long distances to access specialized medical care or return home after sustaining an injury while traveling. They may be seniors relocating to a new home, or closer to relatives. NEMT services that specializes in caring for patients on commercial flights can effectively manage these situations.
For example, Flying Angels recently facilitated the transport of a patient from Cuba to the United States and another from the Himalayas, who was experiencing oxygen issues.
“Our service is literally a bedside-to-bedside service,” said Bob Bacheler, Managing Director of Flying Angels, in a podcast interview on “Generation Bold.” “All of our nurses are critical care trained – U.S. trained – registered nurses. The majority have 10 to 15 years of ICU and critical care experience.”
Bob added that our nurses may take care of patients for hours, on flights (across the Pacific Ocean or over the North Pole) where there is no chance for stopping. The standards we’ve set for our nurses are high. “We need to make sure they can handle any eventuality. Or, in fact, avoid any problems. I often say that our nurses are not there to react to emergencies. Our nurses are there to prevent emergencies.”
When patients need to travel by air, NEMT providers work closely with airlines to ensure a smooth and safe journey. This involves arranging for medical escorts, securing necessary medical equipment on board, and preparing for any contingencies that may arise during the flight. Flight nurses accompany the patient throughout the journey, monitoring their condition and providing necessary care.
The Impact of NEMT on Patient Outcomes
The impact of NEMT on continuity of care cannot be overstated. NEMT services help reduce the risk of missed appointments, delays in receiving treatment, and complications during transit. This continuity is essential for patients with chronic illnesses, those recovering from major surgeries, or individuals undergoing complex treatments that require follow-up care.
For healthcare providers, NEMT services streamline the process of transitioning patients between different care settings. This reduces the administrative burden on hospital staff, allowing them to focus on delivering high-quality care. Moreover, it enhances communication and coordination between different healthcare facilities, ensuring that patient information is securely and accurately transferred, and that care plans are seamlessly continued.
Flying Angels offers ground transportation services equipped with the latest technology to ensure patient comfort and security. They employ a staff of professional, experienced critical care flight nurses trained to provide medical care at high altitudes. They handle all flight arrangements, managing the patient’s specialized needs in coordination with the airlines or airports. This service ensures continuity of care, and offers peace of mind, as patients travel with medical professionals who prioritize their well-being.
Non-emergency medical transportation (NEMT) services play a crucial, yet often overlooked, role in healthcare. These agencies are essential in providing patients the care they need when it’s not a matter of life and death, but still a matter of health and well-being. They act as a type of healthcare travel agency, providing services to those who need support when traveling.
The list of people who use NEMT services includes seniors, those injured while traveling, the chronically ill, and those discharged from a hospital who need transportation to their home or another medical facility (such as a center of healthcare excellence).
NEMT services are designed to ensure that those who need to travel can do so despite limitations caused by injuries or illness. They can act as a healthcare travel agency, making travel possible for those who otherwise might not be able to travel.
When it comes to long-distance medical transport, potential clients frequently inquire about the specifics of the service provided. The information below is based on the operations at Flying Angels, a leader in the NEMT industry.
What is NEMT?
Non-emergency medical transport (NEMT) includes a seasoned flight nurse who travels with elderly patients or those with health conditions on commercial flights, assisting those who are unable to travel independently. Unlike the more expensive air ambulance, NEMT utilizes commercial airlines to transport patients globally.
Who uses NEMT services?
NEMT services are ideal for individuals who require assistance during travel, including elderly individuals, travelers with disabilities, patients recovering from surgery, and those suffering from significant injuries. A flight nurse is responsible for managing all of the patient’s needs, from oxygen to ventilators, throughout the airport and during flight.
What kind of planes are used?
Flying Angels primarily arranges travel for its clients on standard commercial aircraft, though they do utilize chartered/private aircraft when necessary. This method is significantly more cost-effective for long-distance medical transport compared to the use of air ambulances.
How quickly can you depart?
Although NEMT is not an emergency service, it is generally possible to secure flight bookings for patients within 24 to 48 hours. Contacting the service promptly allows for better planning and access to optimal flight schedules.
NEMT and long-distance medical transport services offer patients a way to travel comfortably with the assurance that their medical needs are professionally managed at a cost that is far more affordable than alternative methods.
The Advantages of Using NEMT Services
Hiring a NEMT company offers several benefits for individuals who require assistance while traveling on commercial flights. They include the following.
Professional medical assistance. One of the primary benefits of a NEMT service is the presence of a flight nurse who travels with the patient throughout their entire journey. These nurses are experienced in handling various medical situations and have been trained in providing medical care at high altitudes. They manage medications, respond to medical needs, and ensure the patient remains stable and comfortable.
Coordination and logistics. NEMT companies handle all logistics involved in arranging travel, which can be particularly complex when medical conditions require special accommodations. This includes booking flights, arranging for appropriate seats on the plane, and coordinating with airports and airlines to meet the specific needs of the patient, such as wheelchair access or boarding assistance.
Transport of medical equipment. Traveling with medical equipment can be challenging due to airline regulations and the need for careful handling. NEMT companies are experienced in managing these complexities, ensuring that all necessary medical equipment, like oxygen tanks or ventilators, are transported safely and in accordance with aviation regulations.
Safety and comfort. For patients traveling with medical conditions or post-surgery, travel can be stressful and potentially hazardous. NEMT services provide a safe and controlled environment, significantly reducing the stress associated with travel. The comfort and well-being of the patient are prioritized, with adjustments made as needed to accommodate health requirements.
Streamlined travel experience. By managing all aspects of the travel process, from medical care to logistics, NEMT companies offer a streamlined and efficient travel experience. This is especially beneficial for patients and their families, as it minimizes the typical hassles and uncertainties associated with traveling with health issues.
Peace of mind. Perhaps one of the most significant benefits for both the patient and their family is the peace of mind that comes from knowing a professional is overseeing and managing all aspects of the journey. This reassurance allows patients and families to focus more on recovery and less on the complexities of travel.
Overall, NEMT services, such as those provided by Flying Angels, enhance accessibility and provide essential support, ensuring that travel is not only possible but safe and comfortable for those with medical needs.
Non-emergency medical transport (NEMT) companies provide a critical service that combines medical care with travel assistance. This unique blend is especially beneficial for patients needing safe, reliable, and cost-effective patient transfers between medical facilities.
Unlike air ambulances, NEMT services offer a less expensive solution for non-emergency situations, providing comprehensive care and support without the high costs associated with more acute medical transport services.
NEMT Provides Comprehensive Travel and Medical Assistance
NEMT services are designed to cater to patients who cannot travel independently due to medical conditions, disabilities, or post-operative recovery needs. These companies facilitate patient transfers by managing all aspects of travel arrangements and medical support.
These services include booking flights, managing ground transportation, and coordinating with medical facilities to ensure a seamless transfer process. International transport also includes ensuring proper documentation (driver’s license, passport, and possibly a travel visa) is in order. Such thorough planning is crucial for patients transitioning between care settings, ensuring they maintain continuity of care without the stress and complexities typically associated with travel.
The presence of a flight nurse or a medical professional during the journey is a standout feature of NEMT services. These healthcare professionals are equipped to manage medications, operate medical equipment, and provide ongoing care throughout the journey. Whether it’s monitoring vital signs or administering treatments, having skilled medical personnel on hand provides patients and their families with peace of mind, knowing that health and safety are prioritized.
NEMT and Handling Logistical Challenges
One of the primary challenges in medical transport is managing the logistics of traveling with medical equipment and ensuring all patient needs are met during the trip. NEMT companies specialize in this aspect, adeptly managing requirements such as oxygen tanks, ventilators, and other critical medical apparatus.
They consult with airlines and airports to secure necessary clearances and make special arrangements to accommodate the unique needs of each patient, such as priority boarding or special seating arrangements.
For shorter trips, NEMT providers often use ground transportation equipped with necessary medical modifications. This could include vehicles that are outfitted to transport patients safely who require stretchers or wheelchairs, ensuring that the transfer is not only safe but also comfortable.
NEMT and Cost-Effective Patient Transfers
A significant advantage of using NEMT services over options like air ambulances is the cost-effectiveness. Air ambulances are typically reserved for high-acuity patients who need urgent care mid-flight, which comes at a premium cost. In contrast, NEMT provides a financially accessible alternative for those needing medical oversight, but not immediate emergency intervention.
By using commercial flights and customized ground transportation, NEMT services reduce costs while still maintaining high standards of medical care. This makes medical transport accessible to a broader range of patients, particularly those who are managing chronic conditions or recovering from procedures and need regular follow-up care at different facilities.
For patients requiring non-emergency medical transport, NEMT services offer a vital link between cost-effectiveness and high-quality medical care. They remove the barriers to accessing necessary medical treatments due to transportation issues and ensure that patients can travel safely between home and medical facilities, or between different healthcare providers.
NEMT companies such as Flying Angels not only support patient health and safety but also provide a stress-free travel experience for both patients and their families. By choosing NEMT, patients are afforded a reliable, professional, and cost-effective solution that addresses the logistical and medical complexities of travel, ensuring continuity of care and patient satisfaction in every journey.
People use a long distance ambulance to transport themselves or a loved one in non-emergency situations. This medical transportation option ensures patients travel safely by either ground-based transport or commercial air travel.
The main goal in using a long distance ambulance and non-emergency medical transport is to ensure the patient has medical attention during their journey and arrives safely at their destination.
Often, those being transferred are seniors traveling to or from an assisted living facility, cancer treatment center, nursing home or home healthcare facility. They may also have been discharged in stable condition from a top US hospital and simply need to return home.
Using non-emergency medical transport (NEMT) is a popular medical transportation option. While it can involve the use of a long distance ambulance, it often involves commercial airline travel, accompanied by an experienced flight nurse.
A trip is generally considered to be long distance if it is more than 200 miles. As the nation’s population ages, there are an increasing number of non-ambulatory patients who require non-emergency transportation.
People use medical transportation for a variety
of reasons. They include:
Senior travelers taking a vacation or making a trip to see family
Those injured while on vacation who are coming back home
Patients transferring from one medical facility to another
Travelers with a disability or chronic condition that impedes movement
Seniors who are moving to a new area
Frequent medical conditions for NEMT patients include; Alzheimer’s, cancer, dementia, stabilized bone fractures, post-operative patients and those who are wheelchair-bound.
Those are just some of the scenarios that have made NEMT and long distance ambulances a more popular medical transport option in recent years.
NEMT companies such as Flying Angels can book a
flight for patients, coordinate with the airlines and airports along the route,
handle international flights and provide an experienced RN as a flight nurse.
That level of service makes air transportation a
great choice for many people. Transportation on a commercial airline also means
patients reach their destination faster than if they use ground transportation.
Even in a non-emergency situation, this is what most patients prefer.
Using a commercial flight with a nurse is also far less expensive than using an air ambulance, which is the most expensive transportation option. Whatever method you choose, it’s important to know that patients have options when it comes to medical transportation. With the modern services available, patients can quickly and safely reach their destination while enjoying the most comfortable situation possible.
